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The Supervisor Toolkit
SUPERVISORY | a CRM Release
Program length: 82:00 total running time
Federal Government Customers...
Save 15-20% on this title August 1 through September 30, 2019. See details

Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and, usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. 

The 90 clips in the Toolkit are organized into these 8 supervisory skill categories:

  • Hiring and Building Your Team
  • Planning, Prioritizing, and Delegating Tasks
  • Coaching and Training
  • Motivating, Encouraging and Giving Positive Feedback
  • Building Trust and Showing Respect
  • Handling Conflict
  • Performance Appraisals
  • Discipline and Giving Constructive Feedback
Each clip is provided in two formats:
  • With narration and onscreen graphics to set up the scene
  • Without any set-up narration and graphics
The Leader's Guide contains direction for using each clip:
  • Suggested training applications
  • Background information relevant to the clip
  • Suggested Discussion Questions along with possible responses
  • Key points to draw from the clip
  • Suggestions for using the clip in conjunction with other clips in the Toolkit

Also Available:
The Communication Toolkit
The Accountability Toolkit
MANAGER MOMENTS: How to Excel in Tricky Situations


Languages: English

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