“A team is a group of people who go out of their way to make each other look good.” – Robert Farrell
Teamwork and Team-Building
This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
The all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".
How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.
This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding Customer Service. These fun-filled stories not only exemplify the pickle philosophy, they also add fresh new insight into how your own team can give ‘em the pickle.
Go on tour with, THE PAPERBOYS, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. WE'RE IN THE BAND is a great way to re-energize your employees and inspire them to, "come to perform," everyday.
What makes a team, department or organization stand out? Typically, it's things like clarity of purpose, a strong culture and alignment around where the group is headed. This program provides a simple but powerful methodology for getting people "on the same page" so that this kind of clarity and cohesiveness can emerge.
Through the lens of real situations, this harassment video addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect.
Teamwork separates the winners from the losers. The Blue Angels set the standard each day and at every level. At what level does your team operate? Raise the bar with this inspiring and motivational training program.
Whether we pursue it, or it is forced upon us, change can make or break any business. The determining factor for success relies on the attitude of the employees challenged with adapting to the change and charged with finding new solutions.
Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their teams. Ideal for team leaders, supervisors and managers.
With a unique and comprehensive approach, this training program tackles the issues of diversity, communication, conflict-management and teamwork to help you foster a more productive workplace.
Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. Everybody Wins is designed to help you learn how to turn conflict into collaboration and reach a win-win resolution.
Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.
Success isn't just about what employees do on the job, it's also about how they go about doing it. Poor communication and teamwork skills can sabotage results no matter how skilled someone is in their job function.
Provide employees with the skills they need to effectivly create a "feedback culture" within your organization where giving and receiving feedback becomes a normal part of day-to-day business, therefore improving moral, empowering teams as well as quality of your service.
Finding and hiring the best associates is quite possibly the most important job of any retail manager. It's as simple as keeping your eyes open during day to day transactions with staff in the businesses that you shop at personally.
Customer Service Zone makes for an engaging meeting opener, introductory training, or refresher training in is appropriate for all organization types. Enjoy the benefits of visual learning with this entertaining, engaging story. Viewers will find it easy to create an emotional connection both with teams and customers.
Profit from success stories from various multicultural teams, as employees gain essential skills required to work effectively with other people and cultures. Ideal for group discussion, team building activities, and improved multicultural communication in the business world.
Designed to stimulate lively discussion and effective learning, this team building training video is based on expert articles on creating a successful virtual team and effective communication. Maximize the virtual team benefit and demonstrate how to integrate modern technology and cross-cultural communication in business with this training program.
Knowing what makes us unique as individuals and discovering who we are, mark the first steps to finding happiness both at work as well as in life. Raise the level of consciousness in your organization and help the people that push it forward discover what makes them special.
In most of today’s organizations, authority is only one segment of a motivational formula used by the most effective leaders. Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden tell you how to be a successful leader!
This leadership video training program features Marshall Goldsmith and helps to develop the interpersonal skills of senior managers.
Challenge your employees by asking, "How will you personally respond next time you witness somebody being treated with disrespect?" In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.
This special edited-version of the classic CRM Learning program, Teamwork in Crisis, tells the amazing story of United Airlines Flight 232. In less than ten minutes, the video shows how teams in the cockpit and on the ground resisted panic when the plane experienced potentially catastrophic mechanical failure...leading to an outcome far better than anyone would have predicted.
One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.
Utilize the tools and examples shown in this series and inspire your people to rise above the average benchmarks and truly create Workplace Excellence. This series consists of ten programs that showcase best practices regarding management, leadership, motivation, teamwork, communication, innovation and more!
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.
Featuring the remarkable team at the Four Seasons Restaurant in New York City, this video tells an inspirational story of teamwork and customer service -- both internal and face-to-face. Watch and see how the workteam at this five-star restaurant is able to achieve extraordinary excellence, day after day, year after year, and manages to stay committed to their customers, to each other and to their organization's mission.
What happens when nine fascinating people with experience in successfully navigating stressful situations at work come together to cook a meal? Insights simmer along with the food! Cooking serves as a metaphor for working through a challenge together, and after the flames die down, the participants share what they’ve learned.
This breakthrough program covers the basics of workplace courtesy and etiquette, models professional behaviors for all employees and helps with organizational messaging and business-to-business relationships.