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We're on the Same Team, Remember?
TEAMS | a CRM Release
Program length: 20:00

When it comes to portraying a positive and professional image to customers, a company is only as strong as its weakest team member. The humorous We're on the Same Team, Remember? training video illustrates the all too familiar disaster that can happen when communications break down and expectations are left unclear.

In fact, no video training program has ever done so much for so many organizations. The story and training points dramatize how much can be lost when team members are careless, don't pull together and don't put the customer's real needs first. As the all-too-familiar drama unfolds, participants see how listening to clients' needs and expectations, clarifying inter- and intra-departmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.

Key Learning Points:

  • Shows why teamwork is crucial to organizational success
  • Reduces miscommunications, especially in business-to-business relationships
  • Enables organizations to provide better service overall

The ending of the story is left open-ended so that viewers' imaginations are challenged and the group can be left to discuss:

  • Why efficient teamwork has everything to do with customer satisfaction, job satisfaction and company survival.
  • Why every employee in every department must focus on the needs of the customer--no matter who they are.

Also Available:
How to Connect in Business in 90 Seconds or Less
Accountability That Works
The Clarity Imperative

Languages Available (sold separately): English, Spanish (dubbed or subtitled), Chinese Traditional (subtitled), Portuguese (subtitled)

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We offer a variety of Content Delivery Options and Formats.

This program is available for delivery through your LMS in SCORM format or an embedded link for either streaming or eLearning.

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to

Please click the checkbox of the product(s) you would like to order, then click Add to Cart.


Honest opinions from the managers and employees who use our training products in the real world.
We're on the Same Team, Remember?
reviewed by 1 people
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    Trainer - Professional Trainer
Strong and believable story can be a good springboard for discussion about what happens when communication breaks down and expectations are unclear. The film can not stand alone, however. I think strong facilitation would be necessary to reinforce the learning points and bring about change in thinking and behaviors.

  • Realistic story and outcome.
  • Employee behaviors are believable and thought-provoking.
  • Story doesn't directly introduce or reinforce learning points.

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