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Bruce Tulgan combines laughter and research to challenge managers everywhere to re-engage with their employees. His “hands-on” approach includes: spelling out expectations, providing specific guidelines, correcting failure quickly and rewarding success even more quickly....More 
More Featured Videos:
 | It's OKAY to be the BOSS Best-selling author and Management consultant, BRUCE TULGAN, has declared the days of "hands-off" management are over! This riveting new release is a "call to action" for all managers and leaders to fight the under-management epidemic and become the boss their employees appreciate and deserve. What you should know...
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 | Sam Glenn Series This three part series featuring Sam Glenn, is a hilarious and refreshing approach to dealing with change, challenges, the unexpected and negative people. Your staff will love it! More |
 | Ouch! Your Silence Hurts Ouch! Your Silence Hurts challenges viewers by asking, "How will you personally respond next time you witness somebody being treated with disrespect?" In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else. More |
 | HARASSMENT HURTS: It's Personal Exploring many issues of harassment such as age, race, sexual orientation, ethnicity and more, this program - complete with a 5 minute meeting opener - is a comprehensive harassment training package ideal for any organization. More |
 | Change and Innovation through Brainstorming with John Sweeney A changing economy brings the challenge of innovation to the doorstep of every business. As work teams gather to come up with ways to "do more with less", this new video brings a sense of optimism and energy that will kick off your search for solutions. More |
 | FEEDFORWARD Coaching for Your Future FEEDFORWARD is an effective training tool that provides managers, team leaders and supervisors with suggestions for the future and helps them achieve positive changes in behavior. More |
 | Managing Four Generations in the Workplace We are seeing for the first time in history, 4 different generations in the workplace, at the same time. Each has it's own diverse expectations. How do you blend the 4 to make one cohesive working environment? Author and host, Cam Marston, may have the answer... More |
 | WAYMISH No company can afford to drive good customers to the competition. Still it happens every day, costing thousands (if not millions) in lost revenue. Through vignettes every viewer can relate to, WAYMISH shows employees what they sometimes do to frustrate customers and the simple steps they can take to meet customer needs. More |
 | The INVISIBLE Meeting Conference calls are widely replacing the face-to-face meeting. Unfortunately, many people have not yet learned the skills it takes to make this type of meeting effective. This entertaining training video uncovers the challenges and virtual rules that both participants and meeting organizers must understand to make their phone meetings productive and efficient. More |
 | Living the Brand: The Patagonia Story This program helps encourage people in your organization to recognize that they can contribute to building the brand of their company with their everyday actions and making an environmental commitment a core element in an organization. More |
 | Ethics: The L.O.G.I.C. of Right This new training video is designed to sort out those ethical dilemmas in the workplace that we just aren't sure of how to handle. Common ethical dilemmas are presented along with all of the rules and regulations you need to be familiar with to protect your workplace from unethical behavior. More |
 | Understanding the NEW A.D.A. There is no denying that the reach of A.D.A. coverage has been widely expanded with the new A.D.A.A.A. and in return, the chance of legal exposure for organizations has been increased. The importance of managers and supervisors being trained on complying with this law has never been more critical. This new training video from Coastal is a sure way to increase understanding and compliance within your organization. More |
 | Innovation at the Verge Futurist and author Joel Barker teaches how to create your own future by finding your next innovation. Through stories and examples, you will learn how to combine your ideas with the ideas of others as you meet at the Verge. More |
 | The Guest 2nd Edition What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market. More |
 | 30 Ways to Make More Time This time management training video is an easy and humorous way to sharpen your communication and performance management skills. Humorous and down-to-earth, this Video Arts training video is a fun way to teach personal efficiency. More |
 | Get On the Right Bus Get on the Right Bus is a determined and heartwarming training video that has taken conventional wisdom and turned into a way to make good choices. Coach K believes in the power of inspiring words that can change lives and make organizations successful. This is worth checking out. More |
 | Is 'Good' Enough? Combining dynamic graphics, captivating music, and striking images, this motivational 3-minute meeting opener explores what would happen if 99.9% were the acceptable standard of excellence. More |
 | Diversity: Face to Face Today, diversity awareness must also address how people are treated by their co-workers and the organization itself -- as well as how they want to be treated. When unity is the goal, we find that we actually have many similarities and that there are significant benefits to a diverse organization. More |
 | Ordinary People, Extraordinary Results Who motivates your leaders to motivate others? You do…here’s how! Your leaders will gain insight into the little things they can do to make big change happen. More |
 | Seeing Red Cars Seeing Red Cars focuses on what you DO want rather than what you DON'T want! This motivational video encourages positive thinking and good attitude to improve personal effectiveness.
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 | Give em the PICKLE! This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers! More |
| It's OKAY to be the BOSS Best-selling author and Management consultant, BRUCE TULGAN, has declared the days of "hands-off" management are over! This riveting new release is a "call to action" for all managers and leaders to fight the under-management epidemic and become the boss their employees appreciate and deserve. What you should know...
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| The Guest 2nd Edition What makes The Guest 2evideo stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market. More |
 | Compliance Bundle Three of our best selling compliance videos, bundled together to save you 20% off the individual purchase prices! Let's Get Honest, In This Together and Moment of Truth address a variety of issues from Sexual Harassment to ethical dilemmas. All 3 create a powerful training package sure to enhance your compliance training curriculum. More |
 | In This Together video Through the lens of real situations, the In This Together video addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect. More |
 | The Practical Coach video Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry. More |
 | Painless Performance Improvement video Are you looking for a simple, yet proven technique to help employees improve their performance without the drama, pain and conflict? Look no further than the Painless Performance Improvement video, a training comedy focused specifically on the challenges of developmental conversations. More |
 | The Difficult Guest video This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest video lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast paced show that entertains and teaches at the same time. More |
| Change and Innovation through Brainstorming with John Sweeney A changing economy brings the challenge of innovation to the doorstep of every business. As work teams gather to come up with ways to "do more with less", this new video brings a sense of optimism and energy that will kick off your search for solutions. More |
 | Voices of Truth This beautiful new Media Partners meeting opener features engaging quotes from philosophers, historians, and world-famous leaders. More |
| Is 'Good' Enough? Combining dynamic graphics, captivating music, and striking images, this motivational 3-minute meeting opener explores what would happen if 99.9% were the acceptable standard of excellence. More |
 | Moment of Truth Video Moment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, from employee theft to false financial reporting and provides employees with four practical questions they can apply to any ethical dilemma. More |
 | What's Your Pickle? This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, who provide outstanding Customer Service. These fun-filled stories not only exemplify the pickle philosophy, they also add fresh new insight into how your own team can give ‘em the pickle. More |
| Give em the PICKLE! This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers! More |
 | FiSH! Video Considered one of the best selling training videos ever, the FiSH! video has been called an antidote to cynicism, and can be used for every issue that faces businesses today!
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| In This Together video Through the lens of real situations, the In This Together video addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect. More |
 | Abilene Paradox We've always loved this film. And now this classic has been updated, making it even better. This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. More |
| The Practical Coach video Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry. What you should know...
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 | Harassment Is Video Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. This program has specific scenes set in a retail locations. More |
 | Celebrate What's Right With the World We love the beauty and simplicity of Celebrate What's Right with the World. Dewitt Jones poses the question: Do we choose to see possibilities before us? Do we believe they are there? It's a powerful question to ponder, and amazing to see how choosing to believe can effect not only our business, but also our lives. More |
 | Just a Call Away Series We think this series provides the best call center training money can buy. Each program in this comprehensive five-part series addresses different customer service / call center issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way. More |
| Compliance Bundle Three of our best selling compliance videos, bundled together to save you 20% off the individual purchase prices! Let's Get Honest, In This Together and Moment of Truth address a variety of issues from Sexual Harassment to ethical dilemmas. All 3 create a powerful training package sure to enhance your compliance training curriculum. More |
| Abilene Paradox This classic training program is an entertaining and bumpy ride of group dynamics, but you can skip the futile trip if you know how to read the road signs. More |
 | FiSH! Culture With FISH! Culture, you too can experience a deeper exploration of how the four simple practices - Be There, Play, Make Their Day, Choose Your Attitude - can make a big difference in your company and ultimately help shape positive organizational change across the globe.
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 | More Than a Gut Feeling video The best selling interviewing skills training video has been up-dated! Complete with an introduction from Dr. Paul Green, who introduced the "behavioral-style interviewing" process and changed the way interviews are conducted in countless businesses all over the world.
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 | The Leadership Pickles video Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can model the pickle philosophy for your team. According to Bob, "Leaders are those who SERVE the people who SERVE the customer." More |
 | Behavioral Interviewing: Taking the Guess Work out of Recruiting Take the guesswork out of interviewing! This excellent new video explains that an interviewer can use the questioning techniques demonstrated to retrieve relevant information based on past experiences. More |
 | Harassment The Real Scene Harassment: The Real Scene will raise awareness and leave no doubt in the minds of employees about the importance of harassment prevention in a respectful workplace. More |
 | Your Summit Awaits with Jamie Clarke Join Jamie Clarke, Canadian mountaineer, adventurer, and Mount Everest explorer, in the revised version of Your Summit Awaits as he shares from the heart his incredible experiences on the mountain.
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| WAYMISH No company can afford to drive good customers to the competition. Still it happens every day, costing thousands (if not millions) in lost revenue. Through vignettes every viewer can relate to, WAYMISH shows employees what they sometimes do to frustrate customers and the simple steps they can take to meet customer needs. More |
| HARASSMENT HURTS: It's Personal Exploring many issues of harassment such as age, race, sexual orientation, ethnicity and more, this program - complete with a 5 minute meeting opener - is a comprehensive harassment training package ideal for any organization. More |
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