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For front-line employees, having the exact words handy in a tense situation can make all the difference. When it comes to customer service recovery in the Public Sector, "It is WHAT you say, as well as HOW you say it."
Produced specifically for public employees, this practical training demonstrates how to turn a citizen/customer's frustration or complaint into understanding. In the heat of the moment, this program will empower your staff with a clear and memorable checklist of service recovery tools and techniques.
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 | Customer Service Recovery for Government...The Right Words at the Right Time This wonderfully pragmatic program uses a wide variety of realistic public sector scenes to demonstrate a step-by-step process of over-coming almost any service recovery challenge. From a citizen calling to threaten legal action to an inappropriate gift from a customer at a service counter, this video takes public employees through a step-by-step process of dealing with customers when things go wrong. More  |
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| Give em the PICKLE! This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers! More |
 | FISH! Philosophy Video Considered one of the best selling training videos ever, the FISH! video has been called an antidote to cynicism, and can be used for every issue that faces businesses today!
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| In This Together video Through the lens of real situations, the In This Together video addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect. More |
 | Abilene Paradox We've always loved this film. And now this classic has been updated, making it even better. This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. More |
| The Practical Coach video Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry. What you should know...
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 | Harassment Is Video - Office Version Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. This program has specific scenes set in a retail locations. More |
 | Celebrate What's Right With the World We love the beauty and simplicity of Celebrate What's Right with the World. Dewitt Jones poses the question: Do we choose to see possibilities before us? Do we believe they are there? It's a powerful question to ponder, and amazing to see how choosing to believe can effect not only our business, but also our lives. More |
 | Just a Call Away Series We think this series provides the best call center training money can buy. Each program in this comprehensive five-part series addresses different customer service / call center issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way. More |
 | Leadership: What's Trust Got To Do With It - 2nd EDITION “For it is mutual trust, even more than mutual interest, that holds human associations together.”- H.L. Mencken. This 2nd edition of What's Trust Got To Do With It? will teach your leaders how to build trust and create a more productive work force. More |
 | Empathic Listening Communication is said to be the most important skill in life. Effective communication always comes down to one thing--mutual understanding. This 4 part series explains empathic listening and shows how it helps us understand and successfully communicate with others.
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| WE'RE IN THE BAND Go on tour with, THE PAPERBOYS, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. "WE'RE IN THE BAND" is a great way to re-energize your employees and inspire them to, "come to perform," everyday. More |
| Compliance Bundle Three of our best selling compliance videos, bundled together to save you 20% off the individual purchase prices! Let's Get Honest, In This Together and Moment of Truth address a variety of issues from Sexual Harassment to ethical dilemmas. All 3 create a powerful training package sure to enhance your compliance training curriculum. More |
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 | Harassment The Real Scene Harassment: The Real Scene will raise awareness and leave no doubt in the minds of employees about the importance of harassment prevention in a respectful workplace. More |
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 | Creating the Respect Effect: Preventing Harassment, Discrimination & Retaliation Touching on a wide variety of harassment and discrimination issues, this cost-effective and results-oriented 5 part vignette-based training program educates your managers and employees about the characteristics and the benefits of a respectful work environment. More |
| The Guest 2nd Edition What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market. What you should know...
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| Empathic Listening Communication is said to be the most important skill in life. Effective communication always comes down to one thing--mutual understanding. This 4 part series explains empathic listening and shows how it helps us understand and successfully communicate with others.
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 | Is It Bias? Making Diversity Work This NEW and extensive, 3 part diversity training package is based on the book Making Diversity Work, which Training Magazine praised as “A great resource for anyone seeking to create or refresh their diversity program.” More |
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Media Partners Produces Outstanding Business Training Videos
Media Partners is the industry leader when it comes to producing high-quality corporate and business training videos. Media Partners produces fast-paced, engaging, and entertaining videos that address all different kinds of training needs.
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