Recent Stories

Three Ways to Spot a Bully at Work and How to Handle Them

Bully ThumbWe will never rid the world of bullies. But we can go a long way to making sure they aren’t wreaking havoc at work!

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May 24, 2017

6 Ways to Engage Disengaged Millennials

engaged_thumbnailWhat can you do to engage your millennials and provide them with the continuous learning they desire? Here are 6 research-backed tips.

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May 17, 2017

Scale Your Everest: Motivate Your Team to Achieve Big Goals

Everest ThumbnailThe same teamwork principals applied to climbing Mt. Everest can be applyed to your workplace team.

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May 15, 2017

Why Your Customers Don’t Like You . . . Three Fatal Customer Service Errors

Customer Satisfaction thumbnailBeing opaque about costs, making customers wait, and failing to deliver on promises all indicate disrespect.

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May 11, 2017
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Is Good Enough? Infographic


Good Enough Infographic99.9% is often considered as close to perfect as possible.  But...when it comes to customer and employee safety and satisfaction...maybe even 99.9% isn't "good enough".  This infographic provides a few examples of what would happen if 99.9% were the acceptable level of excellence.

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May 3, 2017